Return & Refund Policy | Avidasana
Senior Health & Wellness
Customer Care

Return & Refund Policy

We stand behind every product we sell. Your satisfaction and peace of mind are our highest priority.

60-day satisfaction guarantee
No restocking fees
Simple, hassle-free process
US-based customer support

Last updated: June 2026  ·  Questions? Email support@avidasana.com

01

Our Satisfaction Guarantee

Your confidence in every purchase

At Avidasana, we formulate every supplement with seniors in mind — because we believe you deserve products that actually work for your body and your health goals. If for any reason you are not completely satisfied with your purchase, we make it easy to get your money back.

60-Day Money-Back Guarantee We offer a full 60-day return window from the date of delivery. No complicated paperwork, no lengthy explanations required. If it didn't work for you, that is enough.

This policy applies to all Avidasana-branded health supplements purchased directly through Avidasana.com. For products purchased through a third-party retailer, please contact that retailer directly.

02

Return Eligibility

What we can and cannot accept

We want to make this process as straightforward as possible. Here is a quick guide to what qualifies for a return:

✓ Eligible for return
  • Unopened, sealed products
  • Opened products (up to 60 days)
  • Partially used bottles
  • Products with quality concerns
  • Items damaged in shipping
  • Incorrect items received
✕ Not eligible
  • Returns after 60 days
  • Products not purchased from Avidasana
  • Empty or nearly empty bottles
  • Items clearly misused or tampered with
  • Subscription orders past 2nd shipment*

* Subscription exceptions reviewed case by case. Please email us — we will always try to find a solution that works for you.

03

How to Start a Return

Three simple steps

We have designed this process to be as easy as possible. You do not need to print a label, create an online account, or navigate a complicated portal.

  1. Contact our support team Email us at returns@avidasana.com. Have your order number ready if you have it — but it is not required.
  2. We will send you a prepaid return label No cost to you. We email or mail a prepaid USPS shipping label within 1 business day of your request.
  3. Ship the product back Place the item(s) in any box or padded envelope and affix the label. Drop it at any USPS location, mailbox, or hand it to your mail carrier.
Tip for our senior customers If you need help with packaging or have any questions about the process, just let us know when you email. We are happy to walk you through every step.
04

Refund Processing & Timeline

When to expect your money back

Once we receive your returned item at our fulfillment center, we process your refund promptly. Here is the typical timeline:

Refund timeline at a glance 1–2 business days: Refund initiated after we receive your return
3–5 business days: Credit cards and debit cards
5–7 business days: PayPal and other digital wallets
5–10 business days: Bank transfers and checks (if requested)

Refunds are returned to the original payment method. If your card has changed or closed, please contact us and we will arrange a check or alternate method at no inconvenience to you.

You will receive an email confirmation the moment your refund is processed. If you have not seen it after 10 business days, please email us — bank processing times can occasionally vary.

05

Damaged, Defective, or Incorrect Orders

We make it right — immediately

If your order arrived damaged, appears defective, or you received the wrong product, please contact us within 14 days of delivery. In these cases:

  • You will receive a full replacement at no charge, shipped with priority handling.
  • If you prefer a refund instead, we will process it immediately — no return shipment required.
  • A photo of the damaged item may be requested to help us improve our packaging and quality control.

We take quality seriously. Every concern you share helps us deliver a better product to every senior customer we serve.

06

Subscription Orders

Pause, skip, or cancel — always your choice

Avidasana subscription plans give you savings and convenience — but never lock you in. You are always in control.

Cancellation: Cancel any time before your next scheduled shipment with no penalty. Email us at least 48 hours before your billing date.

First shipment: Covered by our full 60-day guarantee, same as a one-time purchase.

Subsequent shipments: Eligible for return within 30 days if unused or partially used, for store credit or exchange. If you have a special circumstance, please email us — we will work with you.

Need to pause instead? We can delay your next shipment by 30, 60, or 90 days. No need to cancel — just let us know.
07

Exchanges

Find the right product for you

Not sure a different Avidasana product might suit you better? We are happy to help you find the right fit. Exchanges follow the same eligibility and timeline as standard returns.

Our customer support team can also connect you with guidance on which formulas are best suited to your health goals, activity level, or any sensitivities you have. We are here to help — not just to process transactions.

Have questions? We're here.

Our US-based support team is trained to assist seniors and their families with patience and care.

Support support@avidasana.com
Returns returns@avidasana.com
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