Last updated: June 2026 · Questions? Email support@avidasana.com
Refund Amounts
What you receive depending on your situationThe refund amount you receive depends on the reason and timing of your request:
We do not charge restocking fees, return shipping fees, or handling fees of any kind. If we made a mistake with your order, we cover all costs and ship a replacement at no charge.
Refund Timeline
When your money arrives backOnce we receive and process your returned item, refunds follow this schedule:
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We receive your return Our fulfillment team inspects the item. You'll receive a confirmation email the same business day.
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Refund initiated — within 1–2 business days We submit the refund to your payment processor. You'll receive a refund confirmation email at this point.
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Credit or debit card — 3 to 5 business days Standard bank processing time after the refund is submitted.
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PayPal or digital wallet — 5 to 7 business days Processing times vary by provider.
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Check (if requested) — 7 to 10 business days Mailed to your billing address. Available if your original payment method is no longer active.
How Refunds Are Issued
Back to your original payment methodRefunds are always returned to the original payment method used at checkout. We support the following refund destinations:
If your card has since been cancelled, expired, or replaced, your bank will typically reroute the refund to your updated account. If that is not possible, contact us and we will issue a check instead — no hassle.
What Qualifies for a Refund
Full details on eligibilityThe following situations are covered under our refund policy:
- Not satisfied with the product — any reason, within 60 days of delivery. Opened or partially used bottles are fine.
- Damaged in shipping — contact us within 14 days with a brief description. No return shipment required; we refund or replace immediately.
- Defective product — broken seal, contamination concern, quality issue. Contact us within 14 days.
- Wrong item received — we sent the wrong product. Full refund plus we correct the order at no charge.
- Order never arrived — if your order is confirmed delivered but you did not receive it, contact us and we will investigate and resolve within 5 business days.
- Cancelled before shipping — if your order has not yet shipped, we cancel and refund in full immediately.
The following are not eligible for a refund:
- Requests made more than 60 days after delivery (except defective or damaged items, which have a 14-day window regardless).
- Products not purchased directly from Avidasana.com.
- Empty bottles or containers with only trace amounts remaining.
- Products that show clear signs of misuse or tampering.
If your situation is not listed above and you are unsure whether you qualify, email us — we will always try to find a fair resolution.
Duplicate or Accidental Orders
Mistakes happen — we make it easy to fix themIf you accidentally placed a duplicate order or ordered the wrong product, email us at support@avidasana.com as soon as possible with your order number.
Before the order ships: We will cancel and refund in full — no return required.
After the order ships: Once delivered, simply initiate a standard return under our 60-day guarantee. We will issue a full refund when the item arrives back.
Subscription Refunds
How refunds work for recurring ordersSubscription orders follow a slightly different refund policy due to their recurring nature:
- First subscription shipment: Covered by the full 60-day money-back guarantee, same as a one-time purchase.
- Subsequent shipments: Eligible for store credit (equal to the purchase price) if returned unused or partially used within 30 days. Contact us for exceptions — we handle these case by case.
- Charged before cancellation: If you were billed after requesting cancellation in accordance with our policy (48 hours before billing), we will refund that charge in full, no questions asked.
- Billed in error: If a technical issue caused an unauthorized charge, we will refund immediately upon verification.
Ready to request a refund?
Email us with your order number and we'll take care of the rest — usually within one business day.
Looking for return shipping instructions? See our full Return & Refund Policy for step-by-step guidance.